Privacy Policy

Privacy Policy – Hazel & Bennet Fashion

This Privacy Policy applies to all services and digital platforms operated by Hazel & Bennet Fashion, accessible via www.hazel-bennet.com. We are committed to protecting your personal information and respecting your privacy in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect
When you browse our store, create an account or place an order, we may collect and process the following personal information:

  • Identity & Contact Data: your full name, shipping address, billing address, email address and phone number.
  • Payment Data: payment details required to complete your purchase (securely processed and tokenized by our certified payment providers; we never store your full card details).
  • Technical Data: your IP address, device type, operating system and browser settings.
  • Usage Data: information about how you browse, search and interact with our store.

2. How We Use Your Information
We use your personal information for the following purposes:

  • Processing, fulfilling and shipping your orders.
  • Providing customer service, support and handling returns or claims.
  • Sending transactional messages, such as order confirmations and tracking updates.
  • Sending promotions and style updates, only when you have given your express consent, in accordance with Canada’s Anti-Spam Legislation (CASL).
  • Improving our website, product selection and shopping experience.

You can withdraw your consent to marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email, or by contacting us at info@hazel-bennet.com.

3. Sharing Your Information
We never sell your personal information. We only share what is necessary with trusted service providers who help us run our business, including:

  • Payment Providers: to process transactions securely (e.g. Shopify Payments, PayPal).
  • Shipping & Logistics Partners: to package and deliver your orders.
  • Analytics & Advertising Services: to measure website performance and show relevant ads (e.g. Google Analytics, Google Ads).

These partners are required to keep your information confidential and use it only for the services they provide to us. Some of our service providers are located outside of Canada, including in the United States and Europe, and your information may be processed there. By using our store, you acknowledge this cross-border transfer.

4. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes for which it was collected, to handle returns or warranty claims, or to meet legal, tax and accounting requirements.

5. Cookies
Our website uses cookies to function properly and improve your experience:

  • Functional Cookies: essential for core features such as your shopping cart and secure checkout.
  • Analytical Cookies: help us understand site traffic and performance.
  • Marketing Cookies: used to show you relevant ads on other platforms.

You can manage or reject cookies at any time through our cookie banner or your browser settings.

6. Your Rights Under PIPEDA
Under Canadian privacy law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, where legally permitted.
  • Withdraw your consent to the processing of your information at any time.
  • File a complaint with the Office of the Privacy Commissioner of Canada (OPC).

7. Contact Us
For any questions about this Privacy Policy, or to exercise your rights, please contact us at:

Email: info@hazel-bennet.com

We aim to respond to all privacy requests within 30 days.