Terms of service

Terms and Conditions – Hazel & Bennet Fashion

These Terms and Conditions apply to all purchases made through the website of Hazel & Bennet Fashion (www.hazel-bennet.com).

1. Applicability
By placing an order through our website, you agree to these Terms and Conditions. Hazel & Bennet Fashion is a trading name of [jouw bedrijfsnaam]. We reserve the right to update these terms at any time; the version published at the time of your order applies.

In these Terms and Conditions, “the entrepreneur” means Hazel & Bennet Fashion ([jouw bedrijfsnaam]) and “the customer” means the person who places an order. These terms apply to every offer made by the entrepreneur and every distance contract concluded. Before the agreement is concluded, these terms are made available to the customer electronically.

2. Product Information
We make every effort to show our products, materials and colours as accurately as possible. Actual colours may vary slightly due to screen settings. Obvious typographical errors and inaccuracies do not bind the entrepreneur. Product images are for illustrative purposes only.

3. Ordering and Payment
Each offer clearly states the price of the product and the shipping costs. Any import duties or taxes are not included and may be charged on delivery (see Section 7).

Orders are confirmed once full payment has been received. We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. Available payment methods are shown securely at checkout.

Order cancellations: Because orders are processed through an automated fulfilment system, cancellation requests can only be accepted within 1 hour of placing the order. After this window, the order has entered processing and can no longer be cancelled or changed. Cancellation requests must be sent in writing to info@hazel-bennet.com.

4. Processing and Delivery

  • Processing time: 1–3 business days.
  • Estimated delivery time: 7–13 business days from purchase, depending on your location.
  • Fulfilment: Orders are fulfilled by our trusted international partners and shipped directly to the delivery address you provide.
  • Delays: Delivery may occasionally be delayed during peak seasons, severe weather or customs clearance.

For full details, please see our Shipping Policy.

5. Returns and Refunds
We want you to love your purchase. You may return items within 30 days of delivery.

  • Return process: To start a return, contact us at info@hazel-bennet.com to receive return authorization and the correct return address. Returns sent without authorization or to another address cannot be processed.
  • Return address: Returns must be sent to our designated international fulfilment warehouse, which may be located outside of Canada.
  • Return costs: Return shipping costs, including any applicable duties or postal charges, are the customer’s responsibility. We recommend using a trackable shipping method, as we cannot refund items lost in return transit.
  • Condition: Items must be unused, unwashed and in their original packaging.
  • Refunds: Once your return is received and approved, your refund will be issued to the original payment method within 3-6 business days.
  • Refused deliveries: Refusing a delivery does not count as a valid return. To be eligible for a refund, items must be returned following the process above.

6. Liability
The entrepreneur is not liable for loss, theft or damage after tracking confirms delivery to the address provided by the customer. Customers are responsible for providing correct delivery details. Address changes must be reported within 1 hour of placing the order, in line with Section 3.

7. Customs, Import Duties and Taxes
7.1 Orders are shipped under the delivery term Delivered At Place (DAP), as defined under Incoterms® 2020. This means import duties and taxes are not included in the purchase price.

7.2 The customer is responsible for any costs arising from importing the goods into Canada, including:
(a) import duties, GST/HST/PST and other applicable taxes;
(b) customs clearance, brokerage or handling fees charged by Canada Border Services Agency (CBSA), Canada Post or the courier.

7.3 The customer acts as the importer of record. The entrepreneur is not liable for delays, refusals or charges resulting from unpaid import fees.

7.4 The entrepreneur provides the necessary shipping documentation, including a commercial invoice with product description and declared value.

7.5 We recommend checking the CBSA guidelines before ordering to avoid unexpected charges.

8. Intellectual Property
All content on this website, including texts, product descriptions, graphics, images and logos, is the property of Hazel & Bennet Fashion and may not be copied or used without our prior written permission.

9. Complaints and Dispute Resolution
Complaints can be submitted via our contact form or by emailing info@hazel-bennet.com. We aim to respond and offer a fair solution within 5 business days.

10. Applicable Law
These Terms and Conditions are governed by Dutch law, without prejudice to any mandatory consumer protection rights the customer has under the laws of their province of residence. Disputes will preferably be resolved amicably.