Retour Policy

Returns & Refunds

Your satisfaction matters to us. If something isn’t quite right, we want to make returning it as simple and transparent as possible.

Return Window
Returns are accepted within 30 days from the date of delivery.

Conditions for Returns

  • ✔ Items must be unused, unwashed and undamaged, with all original tags and packaging intact.
  • ✔ Trying items on to check the fit is perfectly fine. Visibly worn, altered or washed items are not eligible for a refund.

How to Start a Return

  1. Email us at info@hazel-bennet.com within 30 days of delivery.
  2. Include your order number and the reason for your return.
  3. Our team will reply within 2 business days with your return authorization and full instructions.

Note: Please don’t send your package back before receiving confirmation from our team. This makes sure your return is registered correctly and processed quickly once it arrives.

Return Shipping: Important Information
Hazel & Bennet works with international fulfilment partners. All approved returns must be sent to our international return facility, located outside of Canada. The exact address is provided with your return authorization.

  • ✔ Return shipping costs are the customer’s responsibility.
  • ✔ Any applicable customs duties, export fees or carrier surcharges are the customer’s responsibility.
  • ✔ We’re unable to provide prepaid return labels or estimate return costs, as these depend on your carrier, parcel weight and location.
  • ✔ We strongly recommend using a trackable shipping service, as we cannot accept liability or issue refunds for parcels lost in transit.

We know international return shipping is an important consideration. Our team is always happy to help you find the best solution or discuss alternatives before you send anything back.

Refunds
Once your return has been received, inspected and approved, your refund will be issued to your original payment method within 3-6 business days. You’ll receive a confirmation email as soon as the refund has been processed.

Damaged or Incorrect Items
Received a damaged, defective or incorrect item? Contact us within 7 days of delivery with clear photos of the issue. We’ll arrange a replacement or a full refund at no extra cost to you. In most cases, you won’t need to return the item.